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Ordering
You can place
your order for any of our products on this
secure web site,
by e-mail, U.S. Mail, or via phone toll free at
1-920-216-0150. Our hours of operation are 7:30 am
to 4:30 pm. Monday thru Thursday, and till 3pm on
Friday. Of course the web
site, and e-mail are up and running 24 hours a day 7
days a week.
Internet Order
Payment Policy
We accept
VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS
cards. Just enter your credit card information on
the online order form. We use a secure web server
featuring a Thawte digital certificate which ensures
that your information will be encrypted, and secure.
Shipping
All
merchandise is shipped via UPS, or US Mail.
****PLEASE
NOTE***
The UPS
shipping total on your online invoice is an
approximation ONLY. It does not account for oversize
packages, UPS Hazardous material charges, or other
UPS additional handling, delivery area or
residential surcharges.
These charges
are the responsibility of the customer and will be
added to your final invoice IF THEY APPLY TO YOUR
ORDER. A copy of your final invoice will
be attached to the shipping carton in plastic
sleeve.
UPS 3Day
Select, 2nd Day Air, or Next Day Air are available
for rush shipments. (Additional charges
apply) We strive to ship in stock orders within 2
days of receipt. If we are out of an item you
order, or it is a special order item, we will advise
you via e-mail or phone as to the expected ship
date.
Back Orders
All orders are
shipped complete if possible. When we are
temporarily out of stock on any item, we will advise
you, then back-order that item, and ship it as soon
as it is in.
Damages
Report damaged
cartons to the carrier at once, not to Perfection
Distributing Inc.
Shortages or Errors
Claims for
shortages or shipping errors must be made within 7
business days from the date of receipt of the
merchandise.
Returns
Returns must
be RECEIVED within 15 business days of INVOICE date,
and must be authorized by Perfection Distributing
Inc. before return. Albums with customized
Name and Date or Title
imprinting are NOT returnable,
except in case of defect. Returns of
"Non-Stock, Special Order" items will incur a 25%
restocking charge.
Return Guidelines
Items must be
in NEW condition, and in original packaging.
Items must be
sent by pre-paid postage. Any "postage due" package
will be refused.
Enclose a copy
of the original invoice, and note whether you would
like a credit or exchange.
Send all
returns to: Perfection Distributing Inc. , 2189 Abraham Road, Oshkosh, WI. 54904
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